Q. How do purchase my order on the site?
To make and order:-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Sattviki ASIA currently uses the following Payment Methods:-
1. Offline Bank Transfer
Bank : CIMB
Bank Account : 800-988-3066
Account Name : Sattviki Solutions
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to firstname.lastname@example.org or use the Payment Notification link on the order page to send us the receipt.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, but only if the order is still on pending status and has not been shipped out.
- Please send an email to email@example.com with the message title “Request to cancel order” in order to inform us about the order cancellation.
- Orders that have been shipped out cannot be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR/SGD/USD.
Q. How long before I receive my products?
Delivery usually will take between 4-7 working days. If there is a delay, we will contact you for further clarification.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.